Product Warranty Policy

At Saleni, we are committed to providing high-quality products. This Product Warranty Policy outlines the terms and conditions under which we offer warranties on the products sold through our online store.

1. Warranty Coverage

All products purchased from Saleni are covered by a limited warranty. This warranty ensures that the product is free from defects in materials and workmanship under normal use for a period of 1 year from the date of purchase.

The warranty covers:

  • Defects in material or workmanship.
  • Functional issues that arise under normal use as per the product's intended purpose.

2. Warranty Exclusions

The warranty does not cover:

  • Damage caused by improper use, mishandling, or accidents.
  • Normal wear and tear or damage from aging.
  • Cosmetic damage such as scratches, dents, or other surface imperfections.
  • Damage caused by unauthorized repairs or modifications.
  • Products that have been misused or altered in any way.

3. How to Request a Warranty Claim

If you believe your product is defective and eligible for warranty coverage, please follow these steps:

  1. Contact Us: Reach out to our customer service team at contact@salenishop.com. Please provide your order number and a description of the issue.
  2. Return Authorization: Our team will guide you through the process and may request you to send the product back for inspection. A return authorization number will be provided if necessary.
  3. Inspection: Once the product is returned, we will inspect it to determine if the issue falls under the warranty coverage.
  4. Resolution: If your warranty claim is approved, we will either repair or replace the defective product at no cost to you. If we are unable to repair or replace the product, we will issue a refund for the purchase price.

4. Warranty Period

The warranty period begins from the date of purchase and lasts for 1 year. The warranty period cannot be extended due to repairs or replacements.

5. How to Return Products

If you need to return a product for warranty purposes, follow the instructions provided by our customer service team. Please ensure the product is properly packed and returned with all original parts, packaging, and accessories (if applicable).

6. Refund or Replacement

If the warranty claim is accepted, we will offer you one of the following options:

  • A replacement of the product, subject to availability.
  • A repair of the defective product.
  • A full refund for the purchase price if the product cannot be repaired or replaced.

Refunds are typically processed to the original payment method, and shipping fees for returning the product may apply.

7. Limitation of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the defective product. We are not liable for any incidental, consequential, or indirect damages, including but not limited to loss of use, business interruption, or lost profits.

8. Changes to the Warranty Policy

We reserve the right to update or modify this warranty policy at any time. If any changes are made, the updated policy will be posted on this page with the revised "Effective Date." We encourage you to review this policy periodically for updates.

9. Contact Us

If you have any questions or need assistance with a warranty claim, please contact us:

Saleni
Email: contact@salenishop.com